FAQ

Ordering

How do i order ? 

You can order a product by adding it to cart, the cart icon on the top right of the screen will show a sign meaning that you have something in your cart. 

If you want to add more products you can keep adding them to cart before clicking on the cart icon on the top right of your screen and then clicking the checkout button in the drawer or page that you see after that. 

At the checkout you enter your personal information and you proceed with your order until you reach a page that says " Thank you for your order ! ".

Will i receive an order confirmation email?

After completing your purchase, you will receive an immediate confirmation email with your order info. 

What if i need to change my order ?

We process orders quickly, but we’ll do our best to accommodate any changes. The best way to change or cancel an order is to reach out to us by online chat, email or telephone 9:00 a.m.–10:00 p.m. daily

Will i receive a tracking number for my order and how can i track my order? 

Once your product is shipped, you will receive the tracking number of your order as well as instructions on how to track it. 

What if i want to place a  bigger order ? 

To purchase 2skin gift cards or shapewear in multiples (quantities greater than 10), send an email to Contact@2skin.net or reach to our online support. We’ll be happy to help.

Shipping 

How much does shipping cost ?

Our Shipping policy is to offer free shipping worldwide. We are customers too, and we hate it when we need to pay an extra amount of money to get our order so we made sure to make shipping free on all the products in our store.

 

After i place an order, how much would it take for my order to ship ?

The processing time is generally 1-3 days, it depends on the demand load  on our stuff who are working very hard to ensure you the best processing and shipping times. 

 

How long does shipping take to my country ? 

Shipping time varies from a country to another 

For The following countries  : United States, United Kingdom, Canada, Australia, France, Spain, Germany, Russia, Italy

The shipping time :  4 - 13 days, not bad right ? considering we offer worldwide free shipping

For any questions regarding our shipping policy, please feel free to reach out to us at : Support@2skin.net

 

Refunds & returns

 

What is your return policy?

We have a 30-day, hassle-free return or exchange policy for our shapewear. If you aren’t totally satisfied with your purchase, we’ll get you set up with a full refund or an exchange within 30 days of receipt. 

(Note: Refunds must be credited to the original payment method.)

If there’s any feedback you want to send our way along with your return, we’re all ears. We <3 improving.

How do I set up a return or exchange?

If you’re eligible to return or exchange your shapewear, reach out to us by online chat, email or phone, 9:00 a.m.–10:00 p.m. ET daily, so we can get started on the process. We’d love to hear your feedback, too.

(Ordinarily, we accept returns and exchanges at our stores but in order to minimize contact and preserve everyone’s health, returns and exchanges are currently only accepted by mail.)

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

 

Where can i find the sizing and care instructions?

The sizing and care instructions of our products are present on the product pages. If you find your self between two sizes please choose the bigger one. 

 

30 Days Free returns policy
Free Shipping Worldwide
24/7 Support
High Quality Comfy Shapewear